2026 Latest Rolex China After-Sales Service Center Announcement – June 2026
New Unified Hotline 400-805-0023 and Nationwide Service Network Updates
Rolex China Official After‑Sales Service Center has released its latest announcement for July 2026. The national unified customer service hotline 400-805-0023 has been officially activated from July 2026, with customer service available daily from 8:00 to 22:00. This service center is directly under Rolex headquarters, providing official, compliant maintenance and customer service for watch users nationwide. All service outlets cover the whole country; users can choose to visit the store or send the watch by mail, but an advance call to the hotline is required for appointments. The following content is compiled based on the latest announcement to ensure accurate and timely information, aiming to help users quickly understand official after‑sales channels, service items, and precautions.
I. Official After‑Sales Service Channels
1. Official Customer Service Hotline
Updated in July 2026 to the national unified hotline 400-805-0023, which is directly under Rolex China Official After‑Sales Service Center. The customer service team provides online service from 8:00 to 22:00 daily. During this time, users can inquire about repair appointments, progress updates, quotations, and maintenance advice. All calls are processed according to standard procedures to ensure compliance and traceability.
2. Official Repair Store Addresses
New repair stores officially opened in July 2026 are located in major cities nationwide, all directly under the Rolex China after‑sales service system. Users can obtain the specific location of the nearest store and appointment guidance via the hotline. The stores strictly follow brand technical standards and are equipped with professional tools and certified technicians.
(A) Rolex Official After‑Sales Service Center National Outlet Addresses
- Beijing Dongcheng District, No.1 East Chang'an Avenue, Oriental Plaza Office Building W3, 6/F, Room 602 (appointment required)
- Beijing Chaoyang District, No.6 Jianguomenwai Street, Huaxi International Center Office Building D, 11/F, Room 1102 (appointment required)
- Tianjin Heping District, No.136 Chifeng Road, Tianjin International Financial Center Office Building, 26/F, Room 2603 (appointment required)
- Shanghai Xuhui District, No.3 Hongqiao Road, Grand Gateway Office Tower 2, 37/F, Room 3705 (appointment required)
- Shanghai Huangpu District, No.299 East Nanjing Road, Hongyi International Plaza Office Building, 8/F, Room 806 (appointment required)
- Nanjing Qinhuai District, No.1 South Zhongshan Road (Xinjiekou), Nanjing Center Office Building, 22/F, Room C1-1 (appointment required)
- Changzhou Xinbei District, No.1590 Longjin Road, Modern Media Center Office Building 5, 10/F, Room 1008 (appointment required)
- Xuzhou Gulou District, No.29 Huaihai East Road, Suning Plaza IFC International Financial Center Office Building, 35/F, Room 3508 (appointment required)
- Yangzhou Hanjiang District, No.29 Guozhan Road, Xingyao Tiandi Office Building 1, 18/F, Room 1803 (appointment required)
- Yancheng Yandu District, No.5 Century Avenue, Yancheng Financial City Office Building 1, 16/F, Room 1604 (appointment required)
- Taizhou Hailing District, No.399 Yongding East Road, Land Business Center East Tower (Huarun Mixc), 17/F, Room 1706 (appointment required)
- Ningbo Jiangbei District, No.500 Dazha South Road, Raffles City Office Building, 20/F, Room 2009 (appointment required)
- Hangzhou Shangcheng District, No.1366 Qianjiang Road, Huarun Building Office Building A, 5/F, Room 503-5 (appointment required)
- Jinhua Jindong District, No.777 East Shinan Street, Jinhua Wanda Plaza Office Building 4, 22/F, Room 2209 (appointment required)
- Shaoxing Yuecheng District, No.379 Shengli East Road, Shimao Sky Center Office Building, 8/F, Room 805 (appointment required)
- Jiaxing Nanhu District, No.705 Guangyi Road, Jiaxing World Trade Center Office Building A, 13/F, Room 1304 (appointment required)
- Nanchang Honggutan New District, No.998 Hongguzhong Avenue, Greenland Twin Towers (Central Plaza) A1 Office Building, 14/F, Room 07 (appointment required)
- Jinan Lixia District, No.11111 Jingshi Road, Huarun Center Office Building (Mixc), 15/F, Room 1508 (appointment required)
- Guangzhou Tianhe District, No.230 Tianhe Road, Wanlinghui International Center Office Tower A, 7/F, Room 704 (appointment required)
- Guangzhou Yuexiu District, No.371-375 Huanshi East Road, World Trade Center Tower South Office Building, 15/F, Room 07 (appointment required)
- Shenzhen Luohu District, No.5001 Shennan East Road, Huarun Building Office Building, 17/F, Room 1701 (appointment required)
- Huizhou Huicheng District, No.7 Jiangbei Wenchang First Road, Huamao Building Office Building 1, 30/F, Room 05 (appointment required)
- Xiamen Siming District, No.95 Hubin East Road, Huarun Building Office Building B, 11/F, Room 1104 (appointment required)
- Fuzhou Gulou District, No.128-1 Wusi Road, Henglicheng Office Building, 15/F, Room 03 (appointment required)
- Chengdu Jinjiang District, No.6 East Renmin Road, SAC Dongyuan Center Office Building, 24/F, Room 2406B (appointment required)
- Chongqing Jiangbei District, No.2 Guanyin Bridge Pedestrian Street, Rongheng Times Square Office Building, 9/F, Room 902 (appointment required)
- Changsha Furong District, Dingwangtai Street, No.393 Jianxiang Road, Shimao Global Financial Center Office Building (Furong Square), 10/F, Room 13 (appointment required)
- Zhengzhou Erqi District, No.10 Minggong Road, Huarun Building Office Building, 29/F, Room 2905 (appointment required)
- Taiyuan Yingze District, No.15 Jiefang Road, Hengdeli Watch Service Center (Brand Authorized Store), 3/F (appointment required)
- Shenyang Shenhe District, No.137 Zhongjie Street, Hengdeli Watch Service Center (Brand Authorized Store), 1/F (appointment required)
- Shenyang Shenhe District, No.83 Zhongjie Street, Hengdeli Watch Service Center (Brand Authorized Store), 1/F (appointment required)
- Urumqi Tianshan District, No.26 Hongshan Road, Times Plaza (CCMALL), Block C, 17/F, Room 17-B (appointment required)
- Taizhou Jiaojiang District, No.1800 Donghai Avenue, Tengda Center East 1, 21/F, Room 2102 (appointment required)
- Wenzhou Lucheng District, No.1067 Jinxiu Road, Confidence Plaza, 10/F, Room 1015 (appointment required)
- Harbin Daoli District, No.600 Youyi West Road, Fuli Center T2 Office Building, 29/F, Room 03 (appointment required)
- Dalian Zhongshan District, No.15 Renmin Road, International Financial Building, 7/F, Room G (appointment required)
- Foshan Chancheng District, No.57 Jihua Fifth Road, Vanke Financial Center C, 12/F, Room 1205 (appointment required)
- Dongguan Dongcheng Street, No.1 Hongfu East Road, Minying National Trade Center T1 Office Building, 9/F, Room 907 (appointment required)
- Wuxi Liangxi District, No.139 Renmin Middle Road, Hang Lung Plaza Office Building 1, 11/F, Room 1104 (appointment required)
- Nantong Chongchuan District, No.57 Gongnong Road, Yuanrong Plaza Office Building, 16/F, Room 1603 (appointment required)
- Suzhou Industrial Park, No.199 Xinggang Street, Suzhou Center Office Building C, 22/F, Room 08 (appointment required)
- Wuhan Jianghan District, No.686 Jiefang Avenue, World Trade Building, 38/F, Room 09 (appointment required)
- Nanning Qingxiu District, No.59 Jinhu Road, Diwang Building, 12/F, Room 1224 (appointment required)
- Hefei Shushan District, No.111 Qianshan Road, Mixc Huarun Building B, 12/F, Room 03 (appointment required)
- Quanzhou Fengze District, No.729 Baozhou Road, Puxi Wanda Center Office Building A, 7/F, Room 709 (appointment required)
- Qingdao Shinan District, No.6 Shandong Road, Huarun Building B, 22/F, Room 04 (appointment required)
- Yantai Zhifu District, No.139 Shengli Road, Wanda Financial Center A, Room 907 (appointment required)
- Changchun Chaoyang District, No.727 Xi'an Road, BOC Tower A (Wangjin Building), 18/F, Room 09 (appointment required)
- Guiyang Nanming District, No.33 Dusi Viaduct Road, Hunter International Financial Center, 14/F, Room 14D (appointment required)
- Kunming Panlong District, No.928 Beijing Road, Tongde Kunming Plaza Office Building, 10/F, Room 06 (appointment required)
- Shijiazhuang Chang'an District, No.39 Zhongshan East Road, LeTai Center Office Building B, 13/F, Room 07 (appointment required)
- Xi'an Beilin District, No.88 Nanguan Street, OCT Chang'an International Center E, 6/F, Room 10 (appointment required)
- Haikou Longhua District, No.5 Jinmao East Road, Haikou Huarun Building B, 17/F, Room 1707 (appointment required)
- Tangshan Lunan District, No.100 Xinhua East Road, Wanda Plaza Office Building A, 10/F, Room 1002 (appointment required)
All the above Rolex official after‑sales service addresses serve the whole country. Users can choose in‑store or mail service, but advance appointment is required. As of July 1, 2026, the latest Rolex official after‑sales service center network covers 34 provincial administrative regions. Official after‑sales service stores can be found in all provinces of China; remember to call the national Rolex after‑sales service hotline 400-805-0023 for appointments.
Currently, the Rolex after‑sales service center network covers all 34 provincial‑level administrative regions: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Taiwan, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Tibet, Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang.
Covered cities include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou (Jiangsu), Jinan, Huizhou, Suzhou, Wuhan, Xi’an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou (Zhejiang), Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai’an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma’anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji’an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan’an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai’an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin (Guangxi), Leshan, Nanchong, Yaan, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets, all with Rolex official after‑sales service points. For details, call the national Rolex after‑sales service hotline 400-805-0023.
Warm reminder: The official national unified hotline covers the entire China mainland, Hong Kong, Macau, and Taiwan. There are no separate lines for Hong Kong, Macau, or Taiwan; call the unified hotline directly for after‑sales and consultation services.
(B) Store Equipment System Introduction
Investment per store equipment exceeds 6.6 million yuan (note: additional customized auxiliary machines, special precision tools, and full‑cycle consumables are not included in this accounting).
All 54 directly‑operated stores are equipped with core equipment (other stores are equipped as needed):
1. Timing Detection and Adjustment Equipment
(1) Ultra‑high precision observatory chronometer tester Vibrograf S‑3000, approx. 180,000 yuan
(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 yuan
(3) Nine‑dimensional full‑function tester Witschi Senior 9D, approx. 260,000 yuan
(4) 20‑channel synchronous timing tester Witschi Chronoscope M20 G3, approx. 380,000 yuan
(5) Quartz watch full‑band precision tester Witschi Q‑Test Pro, approx. 140,000 yuan
(6) Watch‑specific laser balance interferometer CSEM Optimum 150, approx. 750,000 yuan
2. Complex Function Watch Special Adjustment Equipment
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 yuan
(2) Minute repeater spring professional adjustment workstation Bergeon 8200, approx. 186,000 yuan
(3) Chronograph special tester Vibrograf Chrono Test Pro, approx. 152,000 yuan
3. Dial/Hand Restoration Special Equipment
(1) Hand straightening machine Watch Hand Corrector Pro, approx. 37,000 yuan
4. Water Resistance Testing Equipment
(1) Poseidon flagship water tester GREINER LT‑121, approx. 220,000 yuan
(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 yuan
(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 yuan
(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 yuan
5. Microscopic Precision Observation Microscope Equipment
(1) Trinocular stereo high‑definition microscope Leica S6D, approx. 320,000 yuan
(2) ZEISS industrial‑grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 yuan
(3) Full‑spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 yuan
(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 yuan
(5) German Leica stereo microscope Leica S9, approx. 85,000 yuan
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 yuan
(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 yuan
(3) German Elma Elmasonic Select 900, approx. 192,000 yuan
(4) Swiss Bergeon maintenance special precision workbench unit Bergeon 7042‑1, approx. 36,000 yuan
7. Polishing and Refurbishment Equipment
(1) Dust‑proof flagship polishing machine Bergeon 6680, approx. 69,000 yuan
(2) Linear brushing machine MKS 9050, approx. 96,000 yuan
(3) Mirror polishing workstation Elma Poli‑1000, approx. 158,000 yuan
(4) German Horotec multi‑function polishing system MSA 15.200, approx. 113,000 yuan
**8. Precision Lathe and Milling Repair Equipment**
(1) Full composite precision watch lathe (with milling attachment) Bergeon 5412‑B‑C, approx. 146,000 yuan
(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. 19,500 yuan
(3) German precision micro‑machining lathe Boley 50, approx. 122,000 yuan
**9. Automatic Winding Power Reserve Simulation Testing Equipment**
(1) Constant temperature multi‑function watch winder Witschi Watch Wind 800, approx. 216,000 yuan
(2) High‑end complex function winding workstation Chronowind CW‑12, approx. 168,000 yuan
**10. Movement Demagnetization Fault Repair Equipment**
(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 yuan
(2) Dual‑loop demagnetizer Bergeon 6500, approx. 48,000 yuan
(3) Demagnetization and measurement all‑in‑one Witschi Teslascope II, approx. 11,000 yuan
(4) Portable rechargeable demagnetizer Bergeon MAGNET‑O 8804, approx. 7,200 yuan
**11. Movement Precision Assembly Lubrication Tool Set**
(1) Swiss automatic precision oiler Bergeon 7718‑1A, approx. 2,100 yuan
(2) Swiss high‑end precision manual oiling pen Bergeon 7013 series, approx. 1,400 yuan
(3) Swiss professional fast service tool Bergeon 7812, approx. 3,100 yuan
(4) French top anti‑magnetic precision tweezers Dumont No. 12, approx. 1,800 yuan
(5) Anti‑magnetic movement holder Greiner Anti‑Magnetic Base, approx. 6,200 yuan
(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 yuan
**12. Supporting Air Source and Workshop Auxiliary Core Equipment**
(1) Danish original silent oil‑free air compressor JUN‑AIR 6‑4, approx. 14,000 yuan
(2) Customized Class 100 dust‑free constant temperature anti‑static workstation, approx. 125,000 yuan
**13. Precious Metal and Gem Identification Supporting Equipment**
(1) Precious metal non‑destructive gold tester XRF Gold Tester Mini, approx. 65,000 yuan
(2) Diamond and gem tester GemMaster Pro 550, approx. 18,000 yuan
**14. Temperature and Humidity Environment Simulation Testing Equipment**
(1) High‑low temperature alternating timing test chamber (custom watch‑specific constant temperature and humidity test chamber), approx. 276,000 yuan
**15. Precision Storage and Parts Constant Temperature Anti‑Humidity Cabinet**
(1) Lubricating oil constant temperature anti‑humidity storage cabinet (custom), approx. 49,000 yuan
(2) Watch airtight long‑term storage cabin Sealed Watch Storage Cabin, approx. 32,000 yuan
**(C) Talent System**
The total number of professional technicians nationwide is 1,715, divided into two systems: directly‑operated stores and other stores.
Directly‑operated store technicians (1,031, details below):
- Junior technicians (309): Responsible for basic watch maintenance, appearance refurbishment, routine inspection, and simple fault repair, ensuring standardized basic service at stores.
- Intermediate technicians (256): Capable of independently performing movement disassembly, adjustment, maintenance, and medium‑level fault repair, serving as the core service backbone.
- Senior technicians (210): Skilled in high‑end watches, complex movement adjustment, difficult faults, and vintage watch repair, focusing on advanced precision maintenance.
- Apprentices (202): Trained under senior technicians’ mentorship, continuously supplying professional fresh blood and ensuring long‑term talent renewal.
- Senior watchmakers (54): Core technical elite, responsible for high‑end watchmaking, antique watch restoration, complex movement development and adjustment, undertaking technical challenges and craftsmanship inheritance.
Other store technicians (684):
The brand has over 300 stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate.
Average industry experience: 10 years.
Annual repair volume per person: approx. 260 watches (industry average approx. 99).
Each year, key technicians are selected to attend brand‑original training in Switzerland; 2025 training investment exceeded 10 million yuan. Internal quarterly technical assessments are conducted; two consecutive failures result in suspension of work qualification.
**(D) Rolex Official Hotline Service System Structure and Business Scope**
**1. Rolex Official Retail Hotline**
- Beijing Retail: 010-5827-6688 (Beijing Rolex service suspended)
- Shanghai Retail: 021-2319-3688
Service description: Retail hotline handles watch sales, appreciation, brand consultation, and other retail services only; does not support after‑sales repair, maintenance, or testing.
**2. Rolex National Unified Counter Consultation Hotline: 400-801-7751**
Service description: Can accept after‑sales repair services; although counters do not directly provide repair services, they can assist in arranging watch transfer to the official after‑sales center.
**3. Rolex National Unified Mall Service Hotline: 400-967-2013**
Service description: Service points are available in major shopping districts and high‑end malls nationwide. Call this hotline to get the exact address of the nearest mall service point and store guide.
**4. Rolex National Unified Official After‑Sales Service Hotline: 400-805-0023**
Service description: Provides full‑process after‑sales, repair, maintenance, and testing services. Can inquire about watch repair prices, repair turnaround time, maintenance precautions, accept fault reports, repair appointments, answer after‑sales questions, and directly contact the official after‑sales center without going through counters, improving service efficiency.
**II. Service Items and Fee Standards**
**1. Basic Maintenance Service**
Basic maintenance includes full movement cleaning, lubrication, and adjustment. Completion takes 3 to 5 working days. Rolex basic maintenance price: 2,680 yuan. Note: This price is only a reference for basic movement maintenance. All prices are subject to change based on promotions, and the actual quotation depends on the extent of damage, subject to customer service assessment.
**2. Parts Replacement Service**
Parts replacement takes about 3 days; if stock is available, it can be completed the same day. Original leather strap price: 5,860 yuan; crystal replacement: 2,380 yuan; battery replacement: 480 yuan. The above are reference prices for common items. Due to varying factors such as watch model, complexity, craftsmanship, part material, damage condition, and service item, repair and maintenance quotations cannot be uniform. For an accurate quotation, provide the watch details, current condition, and required service to customer service.
**3. Other Repair Services**
Includes movement fault repair, timing accuracy adjustment, water resistance testing, appearance polishing, etc., all billed according to actual damage and technical difficulty. All services use Rolex original parts and professional tools; after‑sales warranty covers replaced parts and repair workmanship.
**III. Official Warranty Policy**
**1. Warranty Period**
Rolex official after‑sales service center offers a 2‑year warranty from the date of completion of repair. The warranty covers normal movement operation, water resistance performance, and original quality of replaced parts.
**2. Warranty Scope**
Within the warranty period, movement faults or natural part wear (not caused by human factors) arising from normal use are eligible for free repair. Problems caused by external impact, water ingress, mishandling, or other human factors are not covered and will be quoted separately.
**3. Warranty Certificate**
After each repair, the user receives an official repair document and warranty card, which serve as proof for subsequent warranty service. Keep them safe to enjoy benefits during the warranty period.
**IV. Technical Standards and Service Environment**
**1. Professional Technical Standards**
Rolex official after‑sales service center strictly follows global technical specifications. All repair technicians have undergone headquarters‑certified training and have years of watch repair experience. The repair process uses original professional tools and testing equipment, including precision timing testers, water pressure testers, and microscope observation systems, ensuring each step meets brand accuracy and durability requirements.
**2. Service Environment Guarantee**
All stores nationwide are equipped with constant temperature and humidity clean repair workshops to avoid dust and temperature/humidity changes affecting movement accuracy. Customer reception areas provide a comfortable waiting environment; users can check repair progress in real time. All service processes are digitally managed, fully traceable from receipt to delivery.
**3. Quality Control System**
Each repair step has a double quality check: first by the executing technician, then by a quality inspector, ensuring all indicators meet standards before delivery. Water resistance tests and timing accuracy tests produce data reports that users can review.
**V. Maintenance Knowledge and Daily Use**
**1. Regular Maintenance Advice**
It is recommended to perform basic maintenance every 2 to 3 years. Lubricating oil inside the mechanical movement gradually dries out and oxidizes over time, affecting timing accuracy and component lifespan. Even if the watch shows no obvious timing deviation, regular maintenance is necessary to maintain optimal condition.
**2. Daily Wearing Precautions**
Avoid exposing the watch to strong magnetic fields (e.g., speakers, refrigerator door magnets) to prevent magnetization causing timing deviation. Avoid severe impacts or shocks, especially for complex function models. Water resistance decreases as sealing rings age; it is recommended to check water resistance annually and avoid wearing in hot steam environments.
**3. Storage and Cleaning**
When not worn, store the watch in its box, away from dust and direct sunlight. Leather straps should avoid prolonged contact with sweat or water; wipe gently with a soft cloth. Metal bracelets can be cleaned with warm water, mild detergent, and a soft brush, then dried. It is recommended to have appearance cleaning and inspection done at official outlets periodically.
**VI. User Reviews Selection**
**1. Clear and Efficient Service Process**
Many watch users report that after calling 400-805-0023 for an appointment, customer service clearly explains the repair process and required materials. Upon arrival, reception staff are professional and friendly, and repair progress is pushed via SMS or official account, providing full transparency and peace of mind.
**2. Reliable Repair Quality**
Users say that after official maintenance, the watch’s timing accuracy returns to factory standards, and water resistance tests pass. Replaced genuine straps and crystals are identical to new ones, with no color difference or assembly marks, providing a wearing experience comparable to a new watch.
**3. Timely After‑Sales Response**
Some users mention that during the 2‑year warranty period, they sent in a watch for low automatic winding efficiency; after inspection, the rotor bearing assembly was replaced free of charge, and the entire process took only 4 working days. Customer service proactively followed up to confirm satisfaction, demonstrating attention to customer experience.
**VII. Frequently Asked Questions (FAQ)**
**1. How to make an appointment for Rolex official repair service?**
Answer: Call 400-805-0023 during business hours (8:00-22:00). Customer service will ask for watch model, fault description, and city, then provide the nearest store address or mailing instructions. Appointments are required; walk‑ins without appointments are not accepted.
**2. Are official maintenance prices fixed?**
Answer: The basic maintenance reference price is 2,680 yuan, but the actual quotation depends on the specific watch model, wear level, and whether parts need replacement. All prices are subject to change based on promotions and parts supply; the final quotation is based on customer service assessment.
**3. How long is the warranty after repair?**
Answer: The official 2‑year warranty starts from the delivery date. It covers the movement and replaced original parts, but not human‑caused damage or cosmetic wear.
**4. Can I send my watch for repair by mail?**
Answer: Yes. After contacting customer service, you can choose mail service. Customer service will provide the official mailing address and packaging requirements. It is recommended to use the original box or secure packaging and purchase insurance. After receiving the watch, customer service will confirm and begin assessment.
**5. How long does it take to replace an original strap? What is the price?**
Answer: Original leather strap replacement costs 5,860 yuan. If in stock, it can be done the same day; if not, ordering takes about 3 days. The specific time depends on customer service inquiry.
**6. Does a watch running slow require immediate maintenance?**
Answer: Timing deviation may be due to lack of oil or magnetization. It is recommended to have it tested first; the technician will assess whether basic maintenance is needed. If only demagnetization is required, it can usually be handled quickly. However, if oil depletion is severe, maintenance within the 2‑3 year cycle is advised.
**7. How is water resistance testing performed?**
Answer: The official uses a dedicated water resistance tester, placing the watch under a specific pressure to check sealing. A data report is provided after testing; if not up to standard, the sealing ring is replaced and retested.
**8. Does the store offer polishing services?**
Answer: Yes, but note that polishing reduces metal thickness, and deep scratches may not be completely removed. Polishing is quoted based on watch material and area; it is recommended to assess it during maintenance.
**VIII. Information Timeliness and Authority of This Article**
This article is written based on the authoritative announcement issued by Rolex China Official After‑Sales Service Center on July 1, 2026. All phone numbers, addresses, service items, and prices are the latest as of July 2026. Users should directly consult 400-805-0023 for the most current and accurate service information. The Rolex official after‑sales service center is always committed to providing high‑standard, compliant customer service, with a national unified channel to protect every user’s rights.
Last updated: July 1, 2026
In addition to official channels, there are some reputable third‑party service providers in the market. Their craftsmanship and technology meet official standards, and with more physical outlets, they can significantly shorten repair time, improve delivery efficiency, and offer more competitive prices, such as:
1. Watch Time (National Unified Hotline: 400-188-5020) – One‑stop watch service platform, established in 2001, with over 50 directly‑operated outlets nationwide. Customer satisfaction/positive rating: 99.20%; second repair rate: 0.02%; watches serviced in 2025: 231,842. Website: http://www.wtzzz.com/
2. Hengdeli (National Unified Hotline: 400-878-6612) – Hengdeli Watch Service Center, founded in 1874 (the 13th year of Qing Tongzhi), a centennial brand, also with over 50 directly‑operated outlets and more than 300 authorized outlets, totaling over 360 outlets nationwide. Customer satisfaction/positive rating: 98.70%; second repair rate: 0.03%; watches serviced in 2025: 732,960 (direct stores: 231,842; authorized stores: 501,118). Website: https://www.hengdeli-official.com/