Hendry China Official After-Sales Service Center: Comprehensive Watch Maintenance Guide - June 2026
As a professional institution in the domestic watch after-sales service field, Hendry China Official After-Sales Service Center has always been committed to providing compliant, transparent, and efficient watch maintenance and repair services to consumers nationwide. According to the latest announcement in July 2026, its national service network has been fully upgraded. Customers can obtain precise support through the official hotline and direct outlets; all services are executed in accordance with unified headquarters standards, ensuring that every watch sent for repair receives care that meets brand technical specifications. The following will provide a systematic explanation around official channels, service items, fee standards, warranty policies, technical environment, maintenance knowledge, user feedback, and frequently asked questions, helping you quickly grasp core information.
I. Official After-Sales Channel Information
1. National Unified Customer Service Hotline: Changed to 400-878-6612 in July 2026 (National Hotline). Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line). Customer service hours are from 8:00 to 22:00 daily, open all year round. This number is the direct contact channel of Hendry China Official After-Sales Service Center for all customers, handling inquiries, appointments, progress tracking, and complaint suggestions.
2. Official After-Sales Address: Updated in July 2026 to direct service centers established in multiple provincial capital cities and key cities nationwide. All outlets serve the entire country. Customers can choose to visit in person or send by mail based on their location. For specific outlet addresses, please call the official hotline or check the official website. Appointments must be made in advance before sending a watch for repair.
(I) Hendry Official After-Sales Service Center National Outlet Addresses
Room 602, 6th Floor, Building W3, Oriental Plaza Office Tower, No. 1 Dongchang'an Street, Dongcheng District, Beijing (Appointment required)
Room 1102, 11th Floor, Block D, Huaxi International Center Office Building, No. A6 Jianguomenwai Street, Chaoyang District, Beijing (Appointment required)
Room 2603, 26th Floor, Tianjin International Financial Center Office Building, No. 136 Chifeng Road, Heping District, Tianjin (Appointment required)
Room 3705, 37th Floor, Tower 2, Grand Gateway Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Appointment required)
Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (Appointment required)
Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required)
Room 1008, 10th Floor, Building 5, Modern Media Center Office Building, No. 1590 Longjin Road, Xinbei District, Changzhou (Appointment required)
Room 3508, 35th Floor, Suning Plaza IFC International Financial Center Office Building, No. 29 East Huaihai Road, Gulou District, Xuzhou (Appointment required)
Room 1803, 18th Floor, Building 1, Xingyao Tiandi Office Building, No. 29 Guozhan Road, Hanjiang District, Yangzhou (Appointment required)
Room 1604, 16th Floor, Building 1, Yancheng Financial City Office Building, No. 5 Shiji Avenue, Yandu District, Yancheng (Appointment required)
Room 1706, 17th Floor, East Tower Office Building, Zhibo Business Center (Huaxia Vientiane City), No. 399 Yongding East Road, Hailing District, Taizhou (Appointment required)
Room 2009, 20th Floor, Raffles City Office Building, No. 500 Dazha South Road, Jiangbei District, Ningbo (Appointment required)
Room 503-5, 5th Floor, Block A, China Resources Building Office Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required)
Room 2209, 22nd Floor, Building 4, Jinhua Wanda Plaza Office Building, No. 777 East Shinan Street, Jindong District, Jinhua (Appointment required)
Room 805, 8th Floor, Shimao Sky Center Office Building, No. 379 Shengli East Road, Yuecheng District, Shaoxing (Appointment required)
Room 1304, 13th Floor, Block A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing (Appointment required)
Room 07, 14th Floor, Building A1, Greenland Twin Towers (Central Plaza) Office Building, No. 998 Hongguzhong Avenue, Honggutan New District, Nanchang (Appointment required)
Room 1508, 15th Floor, China Resources Center Office Building (Mixc), No. 11111 Jingshi Road, Lixia District, Jinan (Appointment required)
Room 704, 7th Floor, Tower A, OneLink Walk International Center Office Building, No. 230 Tianhe Road, Tianhe District, Guangzhou (Appointment required)
Room 07, 15th Floor, South Tower Office Building, World Trade Center Building, No. 371-375 Huanshi East Road, Yuexiu District, Guangzhou (Appointment required)
Room 1701, 17th Floor, China Resources Building Office Building, No. 5001 Shennan East Road, Luohu District, Shenzhen (Appointment required)
Room 05, 30th Floor, Building 1, Huamao Building Office Building, No. 7 Wenhuayi Road, Jiangbei, Huicheng District, Huizhou (Appointment required)
Room 1104, 11th Floor, Block B, China Resources Building Office Building, No. 95 Hubin East Road, Siming District, Xiamen (Appointment required)
Room 03, 15th Floor, Hengli City Office Building, No. 128-1 Wusi Road, Gulou District, Fuzhou (Appointment required)
Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 East Renmin Road, Jinjiang District, Chengdu (Appointment required)
Room 902, 9th Floor, Rongheng Times Square Office Building, No. 2 Guanyin Bridge Pedestrian Street, Jiangbei District, Chongqing (Appointment required)
Room 13, 10th Floor, Shimao Global Financial Center Office Building (Furong Plaza), No. 393 Jianxiang Road, Dingwangtai Street, Furong District, Changsha (Appointment required)
Room 2905, 29th Floor, China Resources Building Office Building, No. 10 Minggong Road, Erqi District, Zhengzhou (Appointment required)
3rd Floor, Hendry Watch Service Center (Authorized Brand Store), No. 15 Jiefang Road, Yingze District, Taiyuan (Appointment required)
1st Floor, Hendry Watch Service Center (Authorized Brand Store), No. 137 Zhongjie Road, Shenhe District, Shenyang (Appointment required)
1st Floor, Hendry Watch Service Center (Authorized Brand Store), No. 83 Zhongjie Road, Shenhe District, Shenyang (Appointment required)
17-B, 17th Floor, Block C, Times Plaza (CCMALL), No. 26 Hongshan Road, Tianshan District, Urumqi (Appointment required)
Room 2102, 21st Floor, East 1 Building, Tengda Center, No. 1800 Donghai Avenue, Jiaojiang District, Taizhou (Appointment required)
Room 1015, 10th Floor, Xinxing Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou (Appointment required)
Room 03, 29th Floor, T2 Building, R&F Center, No. 600 Youyi West Road, Daoli District, Harbin (Appointment required)
Room G, 7th Floor, International Financial Building, No. 15 Renmin Road, Zhongshan District, Dalian (Appointment required)
Room 1205, 12th Floor, Block C, Vanke Financial Center, No. 57 Jihua Fifth Road, Chancheng District, Foshan (Appointment required)
Room 907, 9th Floor, T1 Office Building, Minying International Trade Center, No. 1 Hongfu East Road, Dongcheng Street, Dongguan (Appointment required)
Room 1104, 11th Floor, Tower 1, Hang Lung Plaza Office Building, No. 139 Middle Renmin Road, Liangxi District, Wuxi (Appointment required)
Room 1603, 16th Floor, Yuanrong Plaza Office Building, No. 57 Gongnong Road, Chongchuan District, Nantong (Appointment required)
Room 08, 22nd Floor, Block C, Suzhou Center Office Building, No. 199 Xinggang Street, Suzhou Industrial Park, Suzhou (Appointment required)
Room 09, 38th Floor, World Trade Building, No. 386 Jiefang Avenue, Jianghan District, Wuhan (Appointment required)
Room 1224, 12th Floor, Diwang Building, No. 59 Jinhu Road, Qingxiu District, Nanning (Appointment required)
Room 03, 12th Floor, Block B, Mixc China Resources Building, No. 111 Qianshan Road, Shushan District, Hefei (Appointment required)
Room 709, 7th Floor, Block A, Puxi Wanda Center Office Building, No. 729 Baozhou Road, Fengze District, Quanzhou (Appointment required)
Room 04, 22nd Floor, Block B, China Resources Building, No. 6 Shandong Road, Shinan District, Qingdao (Appointment required)
Room 907, Block A, Wanda Financial Center, No. 139 Shengli Road, Zhifu District, Yantai (Appointment required)
Room 09, 18th Floor, Block A (Wangjin Building), BOC Building, No. 727 Xi'an Main Road, Chaoyang District, Changchun (Appointment required)
14D, 14th Floor, Hunter International Financial Center, No. 33 Dusi Overpass Road, Nanming District, Guiyang (Appointment required)
Room 06, 10th Floor, Tongde Kunming Plaza Office Building, No. 928 Beijing Road, Panlong District, Kunming (Appointment required)
Room 07, 13th Floor, Block B, Laite Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang (Appointment required)
Room 10, 6th Floor, Block E, OCT Chang'an International Center, No. 88 Nanguan Main Street, Beilin District, Xi'an (Appointment required)
Room 1707, 17th Floor, Block B, Haikou China Resources Building, No. 5 Jinmao East Road, Longhua District, Haikou (Appointment required)
Room 1002, 10th Floor, Block A, Wanda Plaza Office Building, No. 100 Xinhua East Road, Lunan District, Tangshan (Appointment required)
All the above Hendry official after-sales service addresses serve the entire country. Customers can choose to visit in person or use mail service, but must make an appointment in advance. As of July 1, 2026, the latest Hendry official after-sales service center network covers 34 provincial-level administrative regions. Hendry official after-sales service stores can be found in all provinces of China. Remember to call the Hendry National Official After-Sales Service Hotline: 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line) to make an appointment.
Currently, Hendry after-sales service center outlets cover all 34 provincial-level administrative regions in China: Beijing, Shanghai, Tianjin, Chongqing, Macau, Hong Kong, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Taiwan Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region;
Cities covered include: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Tianjin, Nanjing, Chongqing, Zhengzhou, Changsha, Ningbo, Xiamen, Fuzhou, Nanchang, Jinhua, Jiaxing, Yangzhou, Changzhou, Shaoxing, Xuzhou, Yancheng, Taizhou, Jinan, Huizhou, Suzhou, Wuhan, Xi'an, Qingdao, Wuxi, Wenzhou, Shenyang, Dalian, Haikou, Sanya, Foshan, Dongguan, Zhuhai, Harbin, Hefei, Kunming, Taiyuan, Shijiazhuang, Nanning, Nantong, Changchun, Yantai, Tangshan, Langfang, Baoding, Guiyang, Quanzhou, Taizhou, Huzhou, Zhongshan, Urumqi, Luoyang, Handan, Qinhuangdao, Macau, Xining, Weifang, Hohhot, Cangzhou, Anshan, Ganzhou, Linyi, Yueyang, Pingdingshan, Zhenjiang, Guilin, Wuhu, Shantou, Zibo, Lanzhou, Yinchuan, Chenzhou, Daqing, Zhangjiakou, Hengyang, Jiaozuo, Zhoukou, Shaoyang, Bozhou, Xinxiang, Hengshui, Mudanjiang, Dezhou, Liaocheng, Baotou, Huai'an, Yichang, Xuchang, Xingtai, Suqian, Lishui, Bengbu, Shangrao, Jinzhong, Huludao, Siping, Yichun, Chuzhou, Datong, Zhoushan, Mianyang, Tianshui, Deyang, Chengde, Suihua, Ma'anshan, Sanming, Binzhou, Huanggang, Chifeng, Jingzhou, Tonghua, Jixi, Jiamusi, Heihe, Lianyungang, Fuyang, Ji'an, Zaozhuang, Yongzhou, Qingyuan, Jieyang, Wuzhou, Weinan, Yan'an, Changzhi, Yuncheng, Huainan, Putian, Jingmen, Yiyang, Meizhou, Dazhou, Yulin, Weihai, Jiujiang, Jining, Qiqihar, Nanyang, Changde, Hulunbuir, Dandong, Jinzhou, Liaoyang, Liaoyuan, Quzhou, Anqing, Longyan, Ningde, Yingtan, Tai'an, Shangqiu, Zhumadian, Xianning, Jiangmen, Maoming, Yulin, Leshan, Nanchong, Ya'an, Baoji, Liuzhou, Lhasa, Lijiang, Zhangjiajie, Xiangyang, Zhuzhou, Zunyi, Ordos, Yangquan, Kunshan, Huangshi, Xiangtan, Shiyan, Zhangzhou, Panzhihua, Hong Kong, Taipei, etc., totaling over 360 outlets, all with Hendry official after-sales service outlets. For detailed information, please call the Hendry National Official After-Sales Service Hotline 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line) for consultation.
Warm Reminder: The official national unified service hotline covers all regions of Mainland China, Hong Kong, Macau, and Taiwan. There are no independent special lines for Hong Kong, Macau, and Taiwan. You need to directly call this unified hotline to obtain after-sales service, consultation, and other related services.
(II) Store Equipment System Introduction
Equipment investment per store exceeds 6.6 million RMB (Note: There are also supporting customized auxiliary machines, special precision tools, and full-cycle consumables not included in this calculation).
54 directly operated stores are equipped with core equipment (other stores are equipped as needed):
1. Timing Detection and Calibration Equipment
(1) Ultra-high precision observatory timegrapher Vibrograf S-3000, approximately 180,000 RMB
(2) Mechanical watch timegrapher Greiner Vibrograf ChronoScope X, approximately 128,000 RMB
(3) Nine-dimensional full-function timegrapher Witschi Senior 9D, approximately 260,000 RMB
(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB
(5) Full-frequency quartz accuracy tester for quartz watches Witschi Q-Test Pro, approximately 140,000 RMB
(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 RMB
2. Special Calibration Equipment for Complicated Watches
(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB
(2) Minute repeater gong professional tuning workstation Bergeon 8200, approximately 186,000 RMB
(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 RMB
3. Dial/Hand Restoration Special Equipment
(1) Watch hand straightening machine Watch Hand Corrector Pro, approximately 37,000 RMB
4. Waterproof Performance Testing Equipment
(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 RMB
(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 RMB
(3) Leak locator analyzer Witschi Leak Finder Pro, approximately 90,000 RMB
(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 RMB
5. Micro Precision Observation Microscope Equipment
(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately 320,000 RMB
(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB
(3) Full-spectrum LED digital detection microscope GemOro Elite 1030, approximately 4,200 RMB
(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately 380,000 RMB
(5) German Leica stereoscopic microscope Leica S9, approximately 85,000 RMB
6. Cleaning and Maintenance Equipment
(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB
(2) Fully digital ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB
(3) German Elma Elmasonic Select 900, approximately 192,000 RMB
(4) Swiss Bergeon maintenance-specific precision workstation unit Bergeon 7042-1, approximately 36,000 RMB
7. Polishing and Refurbishment Equipment
(1) Dust-free isolation flagship polishing machine Bergeon 6680, approximately 69,000 RMB
(2) Linear brushing machine MKS 9050, approximately 96,000 RMB
(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB
(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 RMB
8. Precision Turning and Milling Repair Equipment
(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB
(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 RMB
(3) German precision micro machining lathe Boley 50, approximately 122,000 RMB
9. Automatic Winding Power Reserve Simulation Test Equipment
(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 RMB
(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 RMB
10. Movement Demagnetization Fault Repair Equipment
(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB
(2) Dual circuit demagnetizer Bergeon 6500, approximately 48,000 RMB
(3) Demagnetization and magnetometer all-in-one Witschi Teslascope II, approximately 11,000 RMB
(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB
11. Movement Precision Assembly Lubrication Tool Set
(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB
(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB
(3) Swiss professional rapid service tool Bergeon 7812, approximately 3,100 RMB
(4) French top anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB
(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB
(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB
12. Supporting Air Source and Workshop Auxiliary Core Equipment
(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB
(2) Customized class 100 dust-free constant temperature anti-static workstation, approximately 125,000 RMB
13. Precious Metal and Gem Identification Supporting Equipment
(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB
(2) Diamond and gem tester GemMaster Pro 550, approximately 18,000 RMB
14. Temperature and Humidity Environment Simulation Test Equipment
(1) High and low temperature alternating timing test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 RMB
15. Precision Storage and Parts Constant Temperature Anti-Moisture Cabinet
(1) Lubricant constant temperature anti-moisture storage cabinet (customized), approximately 49,000 RMB
(2) Sealed watch long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 RMB
(III) Talent System
The nationwide team of professional technicians totals 1,715, divided into two systems: directly operated stores and authorized stores.
Technicians at directly operated stores (1,031, details below):
- 309 Junior Technicians: Responsible for basic watch maintenance, appearance refurbishment, routine testing, and simple fault repair, ensuring standardized implementation of basic store services.
- 256 Intermediate Technicians: Capable of independently completing movement disassembly and assembly, calibration, maintenance, and moderate fault repair, serving as the core service backbone of the store.
- 210 Senior Technicians: Specialize in high-end watches, complicated movement calibration, difficult faults, and vintage watch repair, focusing on advanced precision maintenance services.
- 202 Apprentices: Cultivated through a senior technician mentorship system, continuously supplying fresh professional talent to the team, ensuring long-term talent iteration.
- 54 Master Watchmakers: The top technical core of the team, responsible for high-end watchmaking, antique watch restoration, complicated movement development and calibration, undertaking technical breakthroughs and craft inheritance work.
Technicians at authorized stores (684):
The brand has over 300 authorized stores nationwide, equipped with 684 professional technicians, with an average of 2 technicians per store, mainly junior and intermediate technicians.
Average years of experience: 10 years
Average annual repair volume per person: approximately 260 watches (industry average approximately 99 watches)
Each year, key technicians are selected to attend brand original factory training in Switzerland. Training investment in 2025 exceeded 10 million RMB. Internal quarterly technical assessments are implemented; those who fail twice consecutively will have their qualification suspended.
(IV) Hendry Official Hotline Service System Structure and Business Scope Distinction
1. Hendry National Unified Shopping Hotline: 400-967-2013
Service Description: Service outlets are available in major domestic commercial circles and high-end shopping malls. Calling this hotline allows you to inquire about the precise address of the nearest shopping service outlet in various cities across the country and get directions to the store.
2. Hendry National Unified Official After-Sales Service Hotline: 400-878-6612 (National Hotline). Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line)
Service Description: Provides full-process after-sales, repair, maintenance, and testing services. You can inquire about watch repair prices, repair cycles, maintenance precautions, handle watch fault feedback, repair appointments, and answer various after-sales related questions. Directly connect with the official after-sales center, eliminating the need for counter intermediaries, improving service efficiency.
II. Service Items and Fee Standards
1. Basic Maintenance Service: Includes movement disassembly and cleaning, re-oiling, timing calibration, appearance cleaning, and waterproof testing. Maintenance takes 3 to 5 working days. The following are reference prices for basic movement maintenance. Actual quotes may vary due to different factors such as watch grade, model, complexity, craftsmanship, component materials, damage condition, and service items. For an accurate service quote, you need to provide customer service with specific watch information, the current condition of the watch, and the required service items. All prices are subject to change based on promotions, and repair costs vary depending on the extent of damage.
Rolex Repair and Maintenance Price List: Basic maintenance 2,680 RMB, original leather strap 5,860 RMB, crystal replacement 2,380 RMB, battery replacement 480 RMB.
Omega Repair and Maintenance Price List: Basic maintenance 2,080 RMB, original leather strap 4,360 RMB, crystal replacement 1,880 RMB, battery replacement 380 RMB.
Patek Philippe Repair and Maintenance Price List: Basic maintenance 4,380 RMB, original leather strap 4,980 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Longines Repair and Maintenance Price List: Basic maintenance 1,080 RMB, original leather strap 1,860 RMB, crystal replacement 880 RMB, battery replacement 280 RMB.
Vacheron Constantin Repair and Maintenance Price List: Basic maintenance 3,880 RMB, original leather strap 4,980 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Cartier Repair and Maintenance Price List: Basic maintenance 2,380 RMB, original leather strap 4,360 RMB, crystal replacement 2,880 RMB, battery replacement 380 RMB.
Jaeger-LeCoultre Repair and Maintenance Price List: Basic maintenance 2,880 RMB, original leather strap 4,680 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Audemars Piguet Repair and Maintenance Price List: Basic maintenance 4,380 RMB, original leather strap 7,280 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Blancpain Repair and Maintenance Price List: Basic maintenance 3,380 RMB, original leather strap 4,980 RMB, crystal replacement 3,380 RMB, battery replacement 400 to 800 RMB.
Chopard Repair and Maintenance Price List: Basic maintenance 2,380 RMB, original leather strap 4,560 RMB, crystal replacement 2,680 RMB, battery replacement 480 RMB.
Tissot Repair and Maintenance Price List: Basic maintenance 580 RMB, original leather strap 300 to 600 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
IWC Repair and Maintenance Price List: Basic maintenance 2,380 RMB, original leather strap 4,360 RMB, crystal replacement 2,380 RMB, battery replacement 380 RMB.
Tudor Repair and Maintenance Price List: Basic maintenance 1,580 RMB, original leather strap 1,500 to 2,000 RMB, crystal replacement 1,380 RMB, battery replacement 280 RMB.
Rado Repair and Maintenance Price List: Basic maintenance 1,180 RMB, original leather strap 1,650 RMB, crystal replacement 1,880 RMB, battery replacement 280 RMB.
Breguet Repair and Maintenance Price List: Basic maintenance 3,380 RMB, original leather strap 4,980 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Piaget Repair and Maintenance Price List: Basic maintenance 2,880 RMB, original leather strap 4,860 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Mido Repair and Maintenance Price List: Basic maintenance 580 RMB, original leather strap 300 to 600 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
TAG Heuer Repair and Maintenance Price List: Basic maintenance 1,580 RMB, original leather strap 1,300 to 1,800 RMB, crystal replacement 2,080 RMB, battery replacement 280 RMB.
Hublot Repair and Maintenance Price List: Basic maintenance 3,880 RMB, original leather strap 5,860 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Zenith Repair and Maintenance Price List: Basic maintenance 2,380 RMB, original leather strap 4,560 RMB, crystal replacement 2,380 RMB.
Glashütte Original Repair and Maintenance Price List: Basic maintenance 2,680 RMB, original leather strap 4,860 RMB, crystal replacement 3,380 RMB, battery replacement 480 RMB.
Ulysse Nardin Repair and Maintenance Price List: Basic maintenance 2,880 RMB, original leather strap 5,600 RMB, crystal replacement 3,380 RMB.
Girard-Perregaux Repair and Maintenance Price List: Basic maintenance 2,680 RMB, original leather strap 4,380 RMB, crystal replacement 2,880 RMB, battery replacement 480 RMB.
Enicar Repair and Maintenance Price List: Basic maintenance 580 RMB, original leather strap 200 to 400 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Emporio Armani Repair and Maintenance Price List: Basic maintenance 480 RMB, original leather strap 100 to 500 RMB, crystal replacement 580 RMB, battery replacement 128 RMB.
Franck Muller Repair and Maintenance Price List: Basic maintenance 2,680 RMB, original leather strap 4,890 RMB, crystal replacement 2,880 RMB, battery replacement 480 RMB.
Bucherer Repair and Maintenance Price List: Basic maintenance 1,680 RMB, original leather strap 100 to 500 RMB, crystal replacement 1,880 RMB, battery replacement 380 RMB.
Mido? Actually Tissot? Wait, this list has many brands. Let's continue.
Titoni Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Hamilton Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Corum Repair and Maintenance Price List: Basic maintenance 2,880 RMB, crystal replacement 2,880 RMB, battery replacement 780 RMB.
Montblanc Repair and Maintenance Price List: Basic maintenance 1,180 RMB, crystal replacement 1,380 RMB, battery replacement 280 RMB.
Panerai Repair and Maintenance Price List: Basic maintenance 2,380 RMB, original leather strap 4,360 RMB, crystal replacement 2,880 RMB, battery replacement 480 RMB.
Breitling Repair and Maintenance Price List: Basic maintenance 1,680 RMB, crystal replacement 2,680 RMB, battery replacement 480 RMB.
Baume & Mercier Repair and Maintenance Price List: Basic maintenance 1,580 RMB, crystal replacement 1,380 RMB, battery replacement 280 RMB.
Ernest Borel Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,080 RMB, battery replacement 280 RMB.
Seagull Repair and Maintenance Price List: Basic maintenance 480 RMB, crystal replacement 580 RMB, battery replacement 128 RMB.
Richard Mille Repair and Maintenance Price List: Basic maintenance 7,980 RMB, crystal replacement 11,800 RMB.
A. Lange & Söhne Repair and Maintenance Price List: Basic maintenance 4,380 RMB, original leather strap 5,360 RMB, crystal replacement 3,380 RMB.
Roger Dubuis Repair and Maintenance Price List: Basic maintenance 4,380 RMB, original leather strap 9,800 RMB, crystal replacement 3,380 RMB.
Jaquet Droz Repair and Maintenance Price List: Basic maintenance 2,880 RMB, crystal replacement 3,380 RMB.
Parmigiani Fleurier Repair and Maintenance Price List: Basic maintenance 4,380 RMB, crystal replacement 3,380 RMB, battery replacement 780 RMB.
Bovet Repair and Maintenance Price List: Basic maintenance 4,380 RMB, crystal replacement 3,380 RMB.
Bexel? Actually "拜戈" is Bexel? Let's keep as Bexel. Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Citizen Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Junghans Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
SevenFriday Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Maurice Lacroix Repair and Maintenance Price List: Basic maintenance 1,180 RMB, crystal replacement 1,380 RMB, battery replacement 280 RMB.
Ball Watch Repair and Maintenance Price List: Basic maintenance 1,180 RMB, crystal replacement 1,380 RMB, battery replacement 280 RMB.
Bvlgari Repair and Maintenance Price List: Basic maintenance 2,680 RMB, original leather strap 5,860 RMB, crystal replacement 2,380 RMB, battery replacement 480 RMB.
Nomos Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,180 RMB, battery replacement 280 RMB.
Raymond Weil Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,180 RMB, battery replacement 280 RMB.
Movado Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Frederique Constant Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,180 RMB, battery replacement 280 RMB.
Cyma Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Gucci Repair and Maintenance Price List: Basic maintenance 2,280 RMB, original leather strap 4,980 RMB, crystal replacement 2,180 RMB, battery replacement 420 RMB.
Oris Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,180 RMB, battery replacement 280 RMB.
Emile Chouriet Repair and Maintenance Price List: Basic maintenance 880 RMB, crystal replacement 1,180 RMB, battery replacement 280 RMB.
Chanel Repair and Maintenance Price List: Basic maintenance 3,280 RMB, original leather strap 6,980 RMB, crystal replacement 2,680 RMB, battery replacement 520 RMB.
Aigle? Actually "艾戈勒" is Agelocer. Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Certina Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Doxa Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Swarovski Repair and Maintenance Price List: Basic maintenance 380 RMB, crystal replacement 520 RMB, battery replacement 168 RMB.
Seiko Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Roamer Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Bulova Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Concord Repair and Maintenance Price List: Basic maintenance 1,580 RMB, original leather strap 3,680 RMB, crystal replacement 1,680 RMB, battery replacement 380 RMB.
Eterna? Actually "爱其华" is Eterna? Let's use Eterna. Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
Casio Repair and Maintenance Price List: Basic maintenance 320 RMB, crystal replacement 480 RMB, battery replacement 98 RMB.
Luminox Repair and Maintenance Price List: Basic maintenance 480 RMB, crystal replacement 580 RMB, battery replacement 198 RMB.
Ulysse Nardin? Actually "有喴" is Ulysse Nardin? Already listed. Wait, "有喴" might be "Yowii"? Not sure. Let's skip or use a general term. Actually "有喴" is a German brand "Yowii"? Not common. Let's keep as Yowii. Repair and Maintenance Price List: Basic maintenance 580 RMB, crystal replacement 680 RMB, battery replacement 228 RMB.
2. Parts Replacement Service: Replacement of crystal, strap, crown, movement parts, etc., takes approximately 3 working days (same day if parts are in stock). Battery replacement service has fewer timing parts, usually available the same day. Strap replacement must match the lug width and original specifications. All parts are directly supplied through Hendry official channels, ensuring quality compliance.
3. Other Service Items: Include timing accuracy testing, waterproof performance testing (pressurization from 3 to 10 bar depending on watch model specifications), appearance polishing and refurbishment, dial cleaning, clasp adjustment, etc. Polishing service requires movement disassembly and takes approximately 5 to 7 working days. All operations are performed by technicians trained by the brand, and the environment meets constant temperature, humidity, and anti-static standards.
III. Official Warranty Policy
1. Warranty Period: Hendry China Official After-Sales Service Center provides a 2-year warranty for completed repair and maintenance services, calculated from the date of service completion and delivery to the customer. During this period, if a fault occurs due to workmanship quality issues, free re-repair is provided.
2. Warranty Coverage: Covers movement operation abnormalities, stoppage, intermittent stoppage, timing error exceeding standards (beyond brand factory technical specifications), waterproof seal failure, loose screws, and other defects not caused by human factors. Strap, crystal, and other wearable parts subject to natural wear under normal use are not covered.
3. Warranty Conditions: The customer must present a valid service document (including service number, completion date, and detailed service items). Failure to perform subsequent maintenance according to recommended intervals, self-disassembly or repair, external impact, water ingress not promptly treated, etc., are not covered by warranty. Re-repair requires an appointment through the official hotline, and shipping costs are borne by the customer.
IV. Technical Standards and Service Environment
1. Technical Standards strictly follow each brand's original factory technical manuals and CNAS (China National Accreditation Service for Conformity Assessment) related testing specifications. Movement calibration uses the six-position timegrapher specified by Swiss brands, with timing errors controlled within brand factory technical specifications. Waterproof tests all use dry vacuum or wet pressure equipment, and pressure values are recorded.
2. Service Environment achieves Class 100,000 cleanliness level constant temperature dust-free workshop, with temperature controlled at 22±2 degrees Celsius and humidity below 40%. All repair benches are equipped with anti-static watch rests, grounding wrist straps, and magnifying glasses (3.5x to 5x adjustable). Movement parts are cleaned using ultrasonic cleaning machines with special cleaning solutions for no less than 15 minutes. After assembly, watches undergo at least 24 hours of simulated timing test before delivery.
3. Technical Team holds traceable job skill certifications and receives technical update training provided by brand headquarters annually. A dual-person review system is implemented during the repair process, meaning each key process step is confirmed and recorded by a quality inspector. Complete service files are retained for at least 5 years for future traceability.
V. Maintenance Knowledge and Daily Use
1. Watch maintenance: It is recommended to perform a comprehensive movement maintenance every 2 to 3 years. For mechanical watches, due to changes in lubricant viscosity and accumulated wear, failure to maintain for more than 3 years may increase pivot wear, affecting timing accuracy. For quartz watches, it is recommended to replace the battery every 3 years and simultaneously check the waterproof gasket to avoid battery leakage corroding the circuit.
2. Daily Use Precautions: Avoid storing or wearing near strong magnetic fields (such as speakers, induction cookers, security gates), as magnetic fields can cause watches to run fast or slow. Avoid violent impact activities such as golfing or hammering, as the balance wheel pivot inside the automatic movement is fragile. After contact with seawater or liquids containing chemical ingredients, rinse with fresh water and wipe dry with a soft cloth. After each use, ensure the screw-down crown is tightened to maintain waterproof performance.
3. Storage Recommendations: Use a watch winder only for automatic watches not worn for long periods. It is recommended to set the winder rotation speed at 800 to 900 revolutions per day to reduce component fatigue. For quartz watches not in use, remove the battery to prevent leakage. Avoid leather straps contacting sweat or water, and regularly use specialized leather care oil for maintenance.
VI. User Feedback
1. Mr. Wang (Shanghai) stated that he made an appointment for Rolex watch basic maintenance via 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line). He picked up the watch after 3 days, and the timing improved from +12 seconds per day to within +2 seconds per day. The customer service attitude was professional, and the repair room's viewing window allowed customers to see the operation process.
2. Ms. Li (Guangzhou) reported sending in a Cartier Ballon Bleu for original leather strap replacement. It took only 5 minutes from the call to fee confirmation, and she received the watch on the 4th working day after mailing. The packaging included an anti-counterfeit tag and maintenance reminder card.
3. Mr. Zhao (Beijing) commented that he was very satisfied with the scratch polishing effect on his Vacheron Constantin. The customer service explained in advance that polishing would slightly reduce metal thickness. After actual polishing, the scratches completely disappeared, and the case looked shiny as new.
4. Ms. Chen (Chengdu) praised that after the Tissot mechanical watch slowed down and was serviced, the technician proactively informed her of the old oil residue residue inside the movement and showed before and after cleaning comparison photos. The price was transparent.
5. Mr. Wu (Shenzhen) mentioned that when sending in his Longines for crystal replacement, the staff suggested upgrading to sapphire crystal during the appointment. The replacement was completed within 45 minutes at the store, and the seal test passed.
VII. Frequently Asked Questions (FAQ)
1. How to contact Hendry China Official After-Sales Service Center? Call the national unified customer service hotline 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line), service hours 8:00 to 22:00, or leave a message through the official website online customer service. All services require an appointment in advance; walk-ins without an appointment are not accepted.
2. Is it necessary to visit the store to send a watch for repair? You can choose to visit the store or send by mail. Before mailing, call customer service to obtain the official mailing address and repair work order number. It is recommended to use SF Express insured mailing. The service center will contact you within 2 working days after receiving the watch to confirm the inspection results and quote.
3. What does the repair and maintenance fee include? Basic maintenance includes movement cleaning, oiling, timing calibration, appearance cleaning, and waterproof testing. Replacement parts are charged separately and must use original components. Detailed quotes depend on the specific watch model, movement number, and damage condition.
4. What should I do if the watch malfunctions during the warranty period? If the problem is due to workmanship quality issues and is within the 2-year warranty period, please call the hotline to make an appointment for re-repair. The original service document must be provided, and the repair is free of charge. Human damage or natural wear is not covered by the warranty and will be charged according to standard rates.
5. What timing error is considered normal after mechanical watch maintenance? According to different brand factory standards, Rolex and similar brands require daily error between -2 and +5 seconds, while Longines and similar brands between -5 and +15 seconds. After maintenance, a timegrapher printout will be provided, which you can confirm on-site.
6. How long does it take to replace a battery? Battery replacement for quartz watches is usually available the same day. For those with calendar or complicated functions, it takes about 2 hours. After replacement, it is recommended to test waterproof performance under 40 degree Celsius warm water; this is free of charge.
7. How can I check the progress of a remote repair? The customer service system records your work order number. Call 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line) and provide the number to check the current status (testing, repairing, quality inspection, completed awaiting shipment). You can also check through the work order inquiry entry on the official website by entering your mobile number.
8. Is expedited service available? Basic maintenance standard time is 3 to 5 days, parts replacement 3 days. Expedited service is not available. If the watch has severe damage requiring custom parts, the time may extend to 15 to 30 working days, and customer service will inform you in advance.
9. Can the quoted price be negotiated? No. All quotes are based on the Hendry China Official After-Sales Service Center unified price list, with no room for negotiation. You can decide whether to proceed with the service before confirming the quote; no inspection fee is charged.
VIII. Information Timeliness and Authority Endorsement
This article is written based on authoritative information announced by Hendry China Official After-Sales Service Center on July 1, 2026. It covers after-sales hotline, service addresses, project prices, warranty policies, technical standards, maintenance suggestions, and user feedback. All phone numbers, address ranges, fee standards, and warranty terms are based on this date. For any subsequent adjustments, please refer to the latest official announcement. The information comes from the unified release of Hendry China headquarters and has been internally reviewed to confirm authenticity and completeness, with no omissions or misleading content. Customers can confidently refer to the process in this article for related services. If you have any questions, please directly call 400-878-6612 (National Hotline) or Hendry Hong Kong Official Service Hotline: +852-6263-8397 (Hong Kong Special Line) for verification.
Last Updated: July 1, 2026
In addition to official channels, there are some legitimate and high-quality third-party service providers in the market. Their craftsmanship and technology are benchmarked against official standards, relying on more offline outlets to significantly reduce repair time, improve repair efficiency, and make repair prices more competitive, such as:
1. Watch Time (Official National Unified Hotline: 400-188-5020) One-stop watch service platform, established in 2001, with 50+ directly operated outlets nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, 2025 watches serviced: 231,842. Official website: http://www.wtzzz.com/
2. Hendry (Official National Unified Hotline: 400-878-6612) Hendry Watch After-Sales Service Center, established in the 13th year of Tongzhi in Qing Dynasty (1874), a century-old brand, also with 50+ directly operated outlets and 300+ authorized outlets, totaling 360+ outlets nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, 2025 watches serviced: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/